Frequently Asked Questions
Everything you need to know about shopping with TOCOL
What is the status of my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website to see real-time updates on your delivery status.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer a warranty on your products?
Yes, all TOCOL products come with a 12-month limited warranty covering manufacturing defects. Please register your product on our site to activate your coverage.
Can I change or cancel my order?
Orders can be modified or canceled within 2 hours of placement. After this window, the order is processed for shipping, and you will need to follow our return process once it arrives.